Credit card protection, assistance and savings

To learn about the benefits available with your credit or debit Mastercard, contact your issuing financial institution.

Benefits described below vary by card type and by issuing financial institution. Refer to your issuing financial institution for complete benefit coverage terms and conditions. Certain terms, conditions and exclusions apply.

Personal Protection

Zero Liability Protection

Pay only for purchases which you have authorized on your Mastercard. Unauthorized purchases are not your responsibility. Conditions and exceptions apply.

Travel Protection

Baggage delay insurance

Reimburses you with the essential personal or business items in your baggage if the baggage you have checked on a common carrier is delayed in transit and your tickets were purchased using an eligible Mastercard card.

Car rental collision damage waiver insurance

Covers all damages (physical damage and theft) to a vehicle that has been rented and paid for using an eligible Mastercard card.

Lost or damaged luggage insurance

Reimburses you the actual cost of repairing or replacing your checked-in or carry-on luggage if it is lost or damaged on a common carrier, provided your tickets are paid for with your eligible Mastercard card.

Travel accident insurance

Covers you and your family in the event of accidental death or accident, provided your common carrier travel tickets are paid for with your eligible Mastercard card.

Trip cancellation insurance

Reimburses you and your family for any nonrefundable cancellation or change fee if your trip is interrupted or canceled and you have purchased your common carrier tickets with your eligible Mastercard card.

Mastercard Global Services

Get assistance on all your card-related questions anytime, anywhere with Mastercard Global Services. This includes recovery assistance for your lost or stolen card, obtaining an emergency card replacement, getting a cash advance, finding an ATM location and answering any questions you have pertaining to your account.

Call 001-800-11-887-0663 from Thailand.

If in an emergency overseas, call 1-636-722-7111.

Click here for Global Toll-Free Numbers.

Concierge services

Enjoy personal services like dinner reservations, ticket bookings, locating hard-to-find items, buying and delivering gifts and coordinating business-related arrangements with our Concierge services.

Luxury travel benefits

World Elite cardholders can discover unique travel experiences, special amenities and access to a suite of world-class travel services, benefits and premium offers. And with new travel offers and benefits being added constantly, you can be sure that you are experiencing the best the world has to offer. If you require the assistance of our travel advisors, simply call the number at the back of your World Elite Mastercard® card anytime.

Travel assistance services

Get all the travel info you require. This includes pre-trip destination information such as visa/passport requirements, immunization and healthcare services, assistance with lost/stolen travel documents and luggage as well as referrals to attorneys, local embassies and consulates if you are traveling more than 100 miles from home.

Experiences and offers

World and World Elite Mastercard cardholders can access an exclusive array of offers, upgrades and experiences. Mastercard Access™ allows you to enjoy exceptional offers from upscale retailers and world-class hotels and resorts. So whether it's securing a top table, getting front row seats at a concert or receiving professional guidance for a round of golf, priceless experiences await.

Explore Platinum Experiences & Offers
Explore World Experiences & Offers
Explore World Elite Experiences & Offers

Promotions and offers

Enjoy unique Mastercard promotions when you use your card.

View our promotions

Mastercard Priceless Cities® 

Be the first to know about the premier events and offers in the cities you love.

Learn more